FAQ

Who does TherapyNow™️ support?

TherapyNow supports individuals (couples and families in need of counselling. Our partner therapists provide help for a wide range of issues, including:

  • Depression & anxiety
  • Life changes & challenges
  • Productivity & motivation
  • Stress at work & feeling overwhelmed
  • Personal development
  • Chronic illness
  • Self-doubt & self-acceptance
  • Trauma & grief
  • Difficulty sleeping
  • Personal & family relationships

Does TherapyNow partner with Psychologists and Psychiatrists?

Currently, TherapyNow does not partner directly with Psychologists and Psychiatrists. However, our partner social workers and psychotherapists can help determine whether that is the best course of action for you. If you are unsure, please complete the intake form, and we can put you in touch with a registered social worker or psychotherapist who can run an assessment. 

How do I get started with TherapyNow™️?

To get started, complete the intake form available to you when selecting “Get started.” By answering those questions, you help our care coordinators better understand your needs, and after they review your answers, a care coordinator will contact you.

Get Started

Who will my therapist be?

Based on the answers in your intake form, our matching tools will help determine the right therapists for you. A care coordinator will present you with a few options, and eventually, you choose which therapist you want to work with.

How does TherapyNow™️ ensure my security and privacy on the platform?

We use information systems and follow procedures that are the most secure in the industry and compliance with Canadian privacy laws. For further information, see our Privacy Policy and our Terms and Conditions.

What type of therapy treatment is offered through TherapyNow™️?

We offer to connect you with registered therapists who can assist you with a wide variety of mental health and emotional issues.

How does pricing work?

At the moment, our registered social workers and registered psychotherapists all charge the same price of $150 (including HST) per session. A session is generally for 50 minutes. Please check with your benefit plan to see whether you can claim reimbursement for those expenses. Most plans cover the services of registered social workers and registered psychotherapists.

Where are your therapists located?

Because we initially are launching exclusively in the province of Ontario, all of our registered therapists are also located in the province. As we launch services in other provinces, we may partner with therapists outside the province of Ontario. Our therapists follow the rules of their regulatory bodies, which prevent them from providing services in provinces where they are not registered.

How do I learn more about the therapist I matched with?

A care coordinator will contact you with a choice of therapists. At your request, the care coordinator can share with you the therapist profiles (or bios).

What if I don't think my therapist is a good match?

This can happen for a number of reasons and we totally understand! If that is the case, please inform us and our care coordinator will review your intake questionnaire and feedback, and present you with a new choice of therapist.

Does TherapyNow™️ offer in-person session appointments with therapists?

While most of our therapists opt for online sessions, you can certainly discuss this with your therapist after booking your initial session.

What do I need to access online appointments?

Online appointments are conducted via a web browser, on any device equipped with a browser, a camera and a microphone. This means any smartphone, iPad, laptop, or computer equipped with a camera and microphone. You will need access to Wi-Fi or wireless. We recommend using Wi-fi for better video and audio quality. 

Additionally, if this is all too techy, our therapists can also offer you to meet over the telephone. Bear in mind that it may be harder for therapists to perceive your feelings and emotions over a telephone conversation, but that remains an option

Can I contact TherapyNow™️ if I am experiencing an emergency?

TherapyNow is not an emergency service. For any emergencies, please contact 911. You can refer to our Crisis Resources section on this website. That being said, when you complete your initial intake form, we will endeavour to get back to you within the next 24 hours so that you can meet a therapist without delays.

Do I need a referral?

No, you do not need a referral to be connected to one of our therapists.

What if I need to cancel my session?

Our sessions can be cancelled provided you provide us with sufficient notice. As you and your therapist are building a relationship, it is important that you
both remain courteous and reasonable when proposing changes in the schedule.

I am a healthcare professional. Can I refer you?

Of course! We are so grateful to accept referrals. Please use our general inquiry form if you want to refer someone, and we will contact them.

I am a healthcare professional. How can I join your network of therapists?

Absolutely! Please complete the form under “Become a Partnered Therapist” and we will contact you. After our initial screening and explaining how we work, a registered social worker or psychotherapists will interview you.

I don't have health insurance, but I would like to see a therapist? How can you help?

You can still see a therapist if you don’t have health insurance. While the therapy will be at your charge, we offer pricing plans for individuals, couples and families without insurance plans or benefit programs.

Still Have Questions?

We’d love to hear from you! Our friendly support team is always happy to help! 

This site is not a crisis line. If you or anyone you know may be in danger, call 911 or see our resource guide for immediate help.